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To file a RMA case, please fill out the following form completely. A RMA case can only be filed for one type of claim.

After submitting the form, you will receive an email with the following information:

A copy of the RMA form
Information about the process
Contact information for your case

Goods that are not subject to RMA are returned without further notice.

Should you have further questions or problems while filling out the form, you can always contact us by email: technik@systeam.de.

The fields marked with * are mandatory.

Your Data

Lastname*

Firstname*

E-Mail*

Phone

Reference number*

Type of Complaint*

Article is not working

For a faster processing, most manufacturers also offer direct processing.

Please note our Guidelines at:

Accesories: https://www.systeam.de/download/Guideline_Komponenten.pdf
Printer and devices: https://www.systeam.de/download/Guideline_Drucker.pdf
Ink and Toner: https://www.systeam.de/download/Guideline_VBM.pdf

The contact data of the manufacturers are given.

The complaint guidelines are guidelines of the respective manufacturer. Especially for DOA-deadlines, warranty statements, test prints, printing of status pages etc.

Systeam delivery note*

Systeam Art. No.*

Amount*

Serial number*

Description of damage*

Upload Pictures*

Here you can upload Pictures and documents (e.g. DOA-forms, photo of the faulty article, delivery note, invoice, damage photos etc.)

Reason for complaint*

Preferred process, if a repair isn't possible*

Your Contact

Accesories and components:

Oliver Schlegel

Phone: +49(0) 9573 / 9221-428

E-Mail: oliver.schlegel@systeam.de

Printer, copier and scanner:

Nicky Fünfstück

Phone: +49(0) 09573 / 9221-436

E-Mail: nicky.fuenfstueck@systeam.de

André Böh

Phone: +49(0) 09573 / 9221-422

E-Mail: andre.boeh@systeam.de

Daniel Böhnlein

Phone: +49(0) 09573 / 9221-435

E-Mail: daniel.boehnlein@systeam.de

Ink and Toner:

Stefan Grothe

Phone: +49(0) 09573 / 9221-418

E-Mail: stefan.grothe@systeam.de

Failure and wrong delivery

Reason*

Which article should have been delivered?*

Systeam delivery note*

Systeam Art. No.*

Amount*

Serial number*

Which article got delivered?*

Number (EAN, OEM no., Systeam Art. No.)*

Amount*

Serial number*

Upload Pictures*

Here you can upload pictures and documents (e.g. a photo of the ID label, the wrong article etc.)

Preferred process*

Your Contact

Julia Alt

Phone: +49(0) 09573 / 9221-413

E-Mail: julia.alt@systeam.de

Simon Kraus

Phone: +49(0) 9573 / 9221-427

E-Mail: simon.kraus@systeam.de

Which article got delivered?*

Systeam delivery note*

Systeam Art. No.*

Amount*

Serial number*

Information about the package/parcel:*

Upload Pictures*

Here you can upload pictures and documents (e.g. a photo of the ID label)

Preferred process*

Your Contact

Julia Alt

Phone: +49(0) 09573 / 9221-413

E-Mail: julia.alt@systeam.de

Simon Kraus

Phone: +49(0) 9573 / 9221-427

E-Mail: simon.kraus@systeam.de

Article doesn't match with description on the website

We apologize if the article is different than described on our website.

We take the article information from the master data sheets of the manufacturer.

Systeam delivery note*

Systeam Art. No.*

Amount*

Serial number*

What are the differences between article and description?*

Upload Pictures*

Here you can upload pictures of the article (e.g. a photo of the ID label).

Is the original packaging damaged?*

Yes

Is the article in its original packaging?*

Yes

Is the seal (tamper evident closure) unbroken?*

Yes

Are the Accesories complete?*

Yes

No:

Is the item undamaged (no scratches or other signs of use)?*

Yes

Upload Pictures*

If you have answered at least one of the above questions with "No", please upload photos of the item and the packaging.

Your Contact

Julia Alt

Phone: +49(0) 09573 / 9221-413

E-Mail: julia.alt@systeam.de

Simon Kraus

Phone: +49(0) 9573 / 9221-427

E-Mail: simon.kraus@systeam.de

Service

Your Data

Article is damaged

Upload Pictures*

Your Contact

Article is not working

Upload Pictures*

Your Contact

Accesories and components:

Printer, copier and scanner:

Ink and Toner:

Failure and wrong delivery

Which article should have been delivered?*

Which article got delivered?*

Upload Pictures*

Your Contact

Which article got delivered?*

Upload Pictures*

Your Contact

Article doesn't match with description on the website

Upload Pictures*

Upload Pictures*

Your Contact

Return of unopened Goods

Please also note the following:

Upload Pictures*

Your Contact