If you have received from a forwarding agency a damaged package, please follow the given directives!

Damage in Transit Guideline

Did you receive a wrong article that isn't listed on your bill or your delivery note? Did you receive less goods that you've ordered? Please, use our form to contact our service.

Failure and wrong delivery Guideline

Some manufacturers offer a direct exchange service or an exclusive customer processing. Therefore, please looking first in our hotline list, to find the respective manufacturers. In this way needlessly long processing times could be avoided. In our Guidelines you find the necessary information of a warranty claim or an reklamation.

Return guideline for Printer

Return guideline for Consumables

Return guideline for Components

We pray you to speak with your contact person in distribution team before you return the goods. In isolated cases it can come to a small lump-sum payment for a restorage.

Should our bill include a wrong reference, for example an order number or the like, then please consult your sales contact person!

Should something be absent in given delivery, please first consult directly to the manufacturer. You find the suitable contact data in hotline respective manufacturer. Should you not make a find, please use our service to register missing article.

Should you find the price divergence unlike agreed, then please primarily consult directly your sales contact person!